• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients needs.
• Design, customize, configure and testing of MM
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues;
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements