• Manage the support team of Functional associates, Technical associates and Scrum masters focused on delivering and maintaining products for the Human resources domain.
• Work with solution architects and help define business processes and system architecture
• Support the team in ensuring that the Incidents, production bugs are resolved within the given SLA
• Ensure that RCA is done and the systems (HRO/payroll) are stabilized
• Ensure compliance with security practices/guidelines and relevant technology standards
• Experience and worked on HR Interfaces.
• Support experience in SAP and the cross-function relationship between modules for forms, reports, interfaces, enhancements, BDC, LSMW, BADI, BAPI, workflow, and other development work