• Provide technical customer support to administrative and employee HRIS users, including the resolution of tickets and known issues
• Administer HRIS security roles and permissions for all users
• Understand, interpret and convert business processes into system configuration and workflow
• Work collaboratively with vendors and/or IT department for testing, debugging and implementation activities
• Improve internal processes and procedures by utilizing HRIS functionality
• Manage relationship with HRIS vendors and consultants