• Takes the full responsibility for the quality of the delivered tasks and is accountable for the success.
• Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery.
• Brings technical or application expert knowledge into the operation.
• Support cross-functional, team projects across CX organization.
• Ability to quickly understand and articulate new product technical requirements.
• Own, Lead and coordinate operational tasks, customer escalations, process improvements.
• Participate and contribute towards organization’s goals and objectives, collaborating with multiple teams and solutions.