• Should have experience in working in support environment - time bound (SLA based) incident resolutions.
• Comprehensive Experience of Impact and gap analysis & Corrective action plans to support priority tickets
• Knowledge of Change Control processes, testing and release documentation
• Usage of testing and support tools like HPQC ALM, Remedy and SAP Solution Manager – CHARM
• Collaborate with team members to find solutions for complex problems and promote continuous improvement on services