• Execute documented procedures and workaround steps to address common issues
• Identify and proactively fix system issues through monitoring and early watch reports
• Execute Disaster Recovery procedures
• Coordinate and collaborate with multiple teams in investigating problems and provide root cause analysis during major and critical outages
• Carry out deployments as part of Business Flexible Releases
• Work with internal customers to understand requirements and implement configuration changes
• Drive and improve performance, scalability and availability of application resources
• Automate manual processes; Implement preventative and corrective measures