Job Description

• Must be strong in APO (DP/PPDS).
• Day to day production support activities in DP, PPDS.
• Meet the SLA requirements down for the support project.
• Daily troubleshooting of user queries and resolution of issues.
• Identify gaps, issues, and workaround solutions.
• Handle changes or emergency transports as needed for high-priority issues.
• Document functional designs, test cases, and results.
• Work self-directed and independently; may act as subject matter...