Roles & Responsibilities

• Excellent Communication skills
• Client interaction and documentation skills
• Have been an Individual contributor to multiple SAP Implementation and support projects.
• Work on any bugs or issues for triaging and resolution.
• Prepare the Training documents and customer demos if any during the realization phase.
• Regularly Update and track the issues in Jira and coordinate with other cross-functional teams for resolution.
• Work on issue resolutions and support during FUT, SIT, UAT, Go-live and Hyper care.
• Provide Knowledge sharing to the Production support team after Go-live and handover.