_VOIS Pune, MaharashtraPune
• Managing SAP ERP SCM IT Operations covering end to end Level 2 application Operations • Remedy, SAP SCM & Logistics Modules, MS Office Tools • SAP SCM/Logistics business Processes, SAP OSS process • IT Processes and Procedures, ticket lifecycle process (Assigned, In-progress, Pending), change & problem ticket, understanding of Ticket SLA and KPIs, reporting, governance