• Solicit advanced requirements through meetings and/or existing systems documentation or procedures.
• Creation/revision of the following deliverables such as Process Maps, Business Requirements, Business Rules, User Flows, and support for related Training Documentation.
• Define, communicate, and manage technical change management (e. g., release) processes for all Salesforce. com-related technology efforts.
• Ownership of all technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, 3rd party applications AppExchange products, and custom development.