• Handle inbound User requests, errors, and process questions
• Proficient with No-code components (Process Builder, Flow, Workflow Rules)
• Good understanding and implementation experience with order and billing system.
• Create and maintain fields, objects, formulas, workflows, views, reports, dashboards, validations, assignment rules, and templates
• Proactively seek out and identify needed system changes, updates, inefficiencies and/or inaccuracies that impact the efficiency and reliability of the system