• Support front line consultants (Select care managers , account managers etc.) for ensuring consistent data collection for site analysis.
• Provide assistance to the front line managers on their data needs.
• Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your customers
• Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when needed
• Work on Customer issues ,cases and support in communicating accordingly wtih R&D teams.