• Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products.
• Coordinate with different teams on the integration points and bring resolution to the problems
• Understand the business complexity and provide resolution/workaround to the users problems
• Create knowledge base materials dedicated towards operational efficiency
• Support ongoing Salesforce administration (create accounts/profiles, workflow, approvals, reports, dashboards, etc.).
• Provide minor changes in the code/configuration and able to deploy them into production