• Depending on level, a minimum of 2 years people management experience
• Minimum of 15 years work experience in one or more of the following: Customer Success Leadership, SaaS platform use or project leadership, Technology Consulting Manager, Technical Delivery Management
• Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including executive and C-levels
• Familiarity with support practices such as case, knowledge base, defect, and escalation management