• Act as liaison with client for troubleshooting investigate, analyses, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues.
• Proactively identify and propose business process and/or system enhancements
• Map client business requirements, processes, and objectives develops necessary product modifications to satisfy clients needs.
• Provide consulting services on both new implementations and existing support projects
• Provide ad-hoc training and user support as required