Interaction with client through net meetings, calls & emails. Handling Tickets & Tasks and responsible for closing the same within defined SLAs (Service Level Agreements)
Responsible for troubleshooting the issues in the system and providing support
Executing the needed changes in configuration
Executing the analysis and resolution of production support calls
Raising Change Requests (CRs) and writing functional specifications for them
Preparing test data for testing CRs (Change Requests)
Testing CRs (Change Requests) and preparing test results
Carrying out regression testing
There will be some interaction with other modules consultants