SAP HCM Consultant

Infosys BPM
Bengaluru, Karnataka

· Communicate resolution to callers with clarity via the telephone or e-mail
· Identify trends and high volume inquires that may indicate corporate-wide issues; inform management as appropriate
· Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
· Maintain service level agreements
· Ability to use multiple resources to research and resolve inquiries
· Intense customer service focus with a strong sense of urgency