Job description

Resolving Customer Queries pertaining to Air Tickets;

Coordinating with the concerned Team to effectively resolve Customer Queries

Excellent Command over spoken Russian;

Excellent Customer Handling Skills;

Must Believe in First Call Resolution;

Good Knowledge of Telephone Etiquettes Required;

Ability to handle irate Customers;

Excellent convincing Skills;

Good Listening Skills;

Key Skills
Communication Skills, Customer Service, Customer Support, Customer Handling

Education
UG: Any Graduate
PG: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Perks and Benefits
Pf/transport Allowance