Informatica MDM Lead

Wipro
Bengaluru, Karnataka

• Oversee and support process by reviewing daily transactionson performance parameters
• Review performance dashboard and the scores for the team
• Support the team in improving performance parameters byproviding technical support and process guidance
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Ensure standard processes and procedures are followed to resolveall client queries