SAP SD/CS Functional

TRH Consultancy Services
Shimla, Himachal Pradesh

Responsibilities:
• Facilitate the implementation and support of SAP modules to enhance the clients’ business functionality
• Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the client’s needs
• Act as liaison with client for troubleshooting: investigate, analyse, and resolve software problems
• Help develop necessary modifications/enhancements to address clients needs
• Guide end-users on ‘how to do’ basic transactions in SAP system and solve problems
• Able to understand the issues/tickets, get Root cause for the problem and categorize them into respective functions
• Understand the different Severities and Priorities based on the Level of issue
• Understand the different SLA and coordinate with support team for expediting the resolution of tickets