Salesforce Service CloudIntegration

ANI Calls India Private Limited
Noida, Uttar Pradesh

• Take ownership of customer issues reported and see problems through to resolution
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles